WORLD LEARNING IATA STANDARDS
World Learning Europe (WLE) is committed to transparency in its work and accountability to its key stakeholders, in particular those individuals with whom we work on issues of education, inclusion and power.
We share information with any interested parties, and are also accountable to our staff, volunteers, supporters, donors, suppliers and host governments.
The information we publish and how we respond to requests for information are important aspects of accountability.
We will proactively publish information, and on request will disclose information, or give reasons for any decision not to disclose (for example, to respect confidentiality, privacy or comply with our data protection policy).
What information does WLE publish and in what media?
A large amount of information is published on our website, www.worldlearning.eu. In addition, we also publish detailed financial information annually.
Where can I find information about WLE, volunteering with WLE or supporting WLE’s work?
For general enquiries about WLE, volunteering with WLE or supporting our work, please visit our website, email us on [email protected] or write to us at Lafone House, Unit 1.9, The Leathermarket, 11-13 Weston Street, London, SE1 3ER. If you email or write to us, we aim to respond within three working days.
How can I make a request for other information?
If you have a request for specific information that cannot be answered by our website or annual report please send your request in writing to: Lafone House, Unit 1.9, The Leathermarket, 11-13 Weston Street, London, SE1 3ER.
Using disclosed information
Any information WLE discloses can only be used for non-commercial teaching or campaigning. The information cannot be:
Re-sold in whole or in part for any reason; or
Reproduced without the written permission of WLE, in which case we must be fully acknowledged.
If you would like to use the information for any other purposes, please contact [email protected], Lafone House, Unit 1.9, The Leathermarket, 11-13 Weston Street, London, SE1 3ER.
Language and translation
This open information policy applies primarily to information requests in the English language addressed to WLE offices in the United Kingdom. Time and resource constraints will not always make it practical to respond in other languages.
Under what circumstances might WLE decline disclosure?
The safety of our staff is a primary concern. We will not disclose information where we consider it could jeopardise our ability to operate or the safety of our staff, volunteers or partners.
Some information is by its nature private to the individuals concerned.
Information may be confidential because of legal, commercial or contractual reasons, or because its premature disclosure would jeopardise action that WLE is planning to take.
In some cases we do not have the right to disclose information because it is someone else’s copyright, and while we have the right to make internal use of it this does not extend to publishing it.
Where we consider that the cost of disclosure, whether as a time cost or a monetary cost, would be disproportionate to the request, we may decline disclosure but will explain that this is the reason.
Detailed information about programmes
Resources are limited. We may decline to provide information to requests made in the United Kingdom about our international programme work in other countries where this would take up significant staff time in our programme.
Internal planning, drafts and trivial or ephemeral information
We will generally not disclose internal working papers that address future plans, or drafts of work, or information which we consider is of ephemeral interest such that the work involved in disclosure is in our view disproportionate.
Harm to operations
We recognise the importance of how we put principles into practice. But there will be occasions where we do not disclose information because we consider that the disclosure could harm our work, whether in UK or in our international operations. An example would be information about a campaign involving particular targets, where the disclosure could jeopardise the effectiveness of the campaign.
How does WLE deal with multiple requests and/or requests with no discernible public benefit?
Where a person makes multiple requests for information, or we consider that the work involved in dealing with the request has no discernible public benefit, we may decide not to spend time in dealing with the request. Such a decision will be taken by the Company Director. If any person makes a request in an offensive manner, or has otherwise been abusive to staff or consultants, then we may decline to engage in correspondence with that person.